Frequently Asked Questions2026-09-15T21:08:31-06:00

Frequently Asked Questions

Can I try Promptly.AI before committing?2026-09-15T21:00:10-06:00

Yes. Contact us to discuss your business and see how Promptly.AI could be configured for your specific needs.

What if I need something customized?2026-09-15T20:59:57-06:00

That’s exactly what we’re here for.

If your business has a unique workflow, specialized requirements, or software that needs to connect with Promptly.AI, we can discuss a customized solution.

How much does Promptly.AI cost?2026-09-15T20:59:45-06:00

Promptly.AI offers different plans depending on the features, integrations, and amount of usage your business requires. Plans can include the AI assistant, knowledge base, lead generation, appointment scheduling, analytics, integrations, monitoring, and ongoing support.

What types of businesses can use Promptly.AI?2026-09-15T20:59:32-06:00

Promptly.AI can be customized for many types of businesses, including trades, contractors, automotive businesses, property management, professional services, hospitality, retail, healthcare-related businesses, and more.

If your business receives customer questions, Promptly.AI may be able to help.

Is Promptly.AI difficult to set up?2026-09-15T20:59:19-06:00

No. We handle the technical side of the setup for you. Once your business information and requirements are collected, we’ll configure and test your AI assistant before putting it to work.

Is Promptly.AI replacing my employees?2026-09-15T20:59:11-06:00

No. Promptly.AI is designed to handle repetitive customer-service and administrative tasks while giving your employees more time to focus on customers and work that requires a human.

Think of it as an additional member of your team that handles the repetitive questions and routine tasks.

Can it connect to my CRM or other business software?2026-09-15T20:58:55-06:00

Depending on the software you use, Promptly.AI can be integrated with supported CRM, scheduling, email, forms, and other business systems.

Can Promptly.AI send leads to my employees?2026-09-15T20:58:44-06:00

Yes. Lead notifications can be configured so your team receives new customer inquiries and the information collected during the conversation.

Can I see what customers are asking?2026-09-15T20:58:36-06:00

Yes. Conversation analytics can help you understand the questions customers are asking, what information they’re looking for, and where they may be encountering problems.

Can I update the information later?2026-09-15T20:58:27-06:00

Yes. Your business changes, and your AI assistant should change with it. Services, pricing, hours, policies, FAQs, and other information can be updated as your business evolves.

Do I have to train the AI myself?2026-09-15T20:58:19-06:00

No. We can handle the setup and configuration for you.

We’ll help gather your business information, configure the assistant, organize your knowledge base, and test the system before it goes live.

Will customers know they’re talking to AI?2026-09-15T20:58:10-06:00

Yes. Promptly.AI is designed to provide a transparent customer experience. Businesses can choose how the assistant introduces itself and how prominently its AI nature is communicated.

What happens when Promptly.AI doesn’t know the answer?2026-09-15T20:57:51-06:00

Promptly.AI can be configured to recognize when a question requires human assistance. It can then collect the customer’s information and pass the conversation or request to your team.

Can it provide quotes?2026-09-15T20:56:56-06:00

Promptly.AI can gather the information needed for a quote and guide customers through your quote-request process. For businesses that require a human to review pricing, the AI can collect the details and send the request to your team instead of making an unauthorized quote.

Can customers book appointments?2026-09-15T20:56:48-06:00

Yes. Promptly.AI can be connected to supported scheduling systems so customers can request or book appointments directly through their conversation with the AI assistant.

Can Promptly.AI generate leads?2026-09-15T20:56:38-06:00

Absolutely. Promptly.AI can collect customer information and turn conversations into qualified leads. Depending on your setup, it can collect names, phone numbers, email addresses, locations, service requirements, project details, and other information your team needs.

Does Promptly.AI work 24/7?2026-09-15T20:56:29-06:00

Yes. Your AI assistant is available around the clock, including evenings, weekends, holidays, and other times when your staff may not be available.

Will Promptly.AI work with my existing website?2026-09-15T20:54:47-06:00

Yes. Promptly.AI is designed to work with your existing website, including WordPress and other popular website platforms. We handle the technical setup so you don’t need to rebuild your website.

How does Promptly.AI work?2026-09-15T20:54:32-06:00

Promptly.AI learns from information you provide about your business, including your website, services, FAQs, policies, documents, and other approved information. Your AI assistant then uses that information to have natural conversations with your customers through your website.

What is Promptly.AI?2026-09-15T20:54:22-06:00

Promptly.AI is an AI-powered customer service assistant that helps businesses communicate with customers 24/7. It can answer questions, capture leads, help schedule appointments, collect quote information, and hand conversations off to your team when human assistance is needed.

What if it doesn’t know the answer?2026-09-15T17:50:39-06:00

Promptly can be configured to recognize when a question requires human assistance. It can then collect the customer’s information and pass the conversation or request to your team.

Can it handle complex questions?2026-09-15T17:49:58-06:00

Promptly learns from information you provide about your business, including your website, services, FAQs, policies, documents, and other approved information. Your AI assistant then uses that information to have natural conversations with your customers through your website.

How long does setup take?2026-09-15T17:48:44-06:00

We handle the technical side of the setup for you. Once your business information and requirements are collected, we’ll configure and test your AI assistant before putting it to work.

Do I need to change my website?2026-09-15T17:46:27-06:00

Promptly is designed to work with your existing website, including WordPress and other popular website platforms. We handle the technical setup so you don’t need to rebuild your website.

Still Have Questions?

We’re happy to answer them.

Let’s talk about what Promptly could do for your business.

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